Refund Policy

Before proceeding with your application, please carefully read and understand our refund policy to avoid any misunderstandings.

a. No Refund Policy

No refunds will be issued under the following circumstances:

• Your eVisa application has already been processed.
• Errors in your eVisa acknowledgement email are due to incorrect information provided by you.
• You decide not to travel to Cambodia after submitting your application.
• You are denied entry by Cambodian immigration authorities.

b. Full Refund Policy

You are eligible for a full refund under the following conditions:

• Your application has been declined by the Cambodian eVisa Department.

c. Partial Refund Policy

A partial refund may be issued under the following conditions:

• You are unable to travel due to restrictions in the area you intended to visit (e.g., natural disasters, government advisories).
• You are unable to travel due to unforeseen circumstances in Cambodia affecting tourism.

Refund Process

If you are eligible for a refund, the refund will be processed back to the original payment method. The refund process may take 15-20 working days. If you need to request a cancellation or refund, please contact us via email.

Contact Us

If you have any questions or concerns about this refund policy, feel free to reach out to us at [email protected].

Last Updated: January 21, 2025

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